Return and Exchange Policy

At Muda, your satisfaction is our top priority. We want you to love your purchase, but we understand that sometimes things don’t work out. If you’re not completely satisfied with your Muda items, we’re here to help.

Return Policy

1. Eligibility for Returns:

• Items must be returned within 30 days of the original purchase date.
• Products must be unworn, unwashed, and in their original packaging with tags attached.
• Sale items and gift cards are non-refundable.

2. How to Initiate a Return:

• Contact our customer service team at [support email] with your order number and reason for return.
• We will provide you with a return authorization and instructions on how to send back your items.
• Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. Refund Process:

• Once we receive your returned items and inspect them, we will process your refund.
• Refunds will be issued to the original payment method within 7-10 business days.
• You will receive a confirmation email once your refund has been processed.

Exchange Policy

1. Eligibility for Exchanges:

• Exchanges are available within 30 days of purchase for items that are unworn, unwashed, and in their original packaging.
• Exchanges can be made for a different size, color, or style, subject to availability.

2. How to Initiate an Exchange:

• Contact our customer service team at [support email] with your order number and details of the item you wish to exchange.
• We will provide you with an exchange authorization and instructions on how to return your original item.
• Once we receive your item, we will ship the replacement to you at no additional cost.

3. Out-of-Stock Items:

• If the item you wish to exchange is out of stock, we will notify you and offer a refund or the option to choose a different product of equal value.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [support email]. We will arrange for a replacement or a full refund, and cover any return shipping costs.

Additional Information

– Please ensure that all returns and exchanges are sent with a trackable shipping method. We are not responsible for items lost in transit.

– We reserve the right to refuse returns that do not meet our return policy criteria.

Thank you for shopping with Muda! We appreciate your understanding and cooperation. If you have any questions or concerns, please don’t hesitate to reach out to us at [support email].