Privacy Policy

Effective Date: 8-27-2024

To make a purchase through our website, you must register with the following personal information:

• Name
• Address
• Email Address
• Telephone Number

Personal data is registered with MUDA and stored for up to five years as required by tax authorities, after which it is deleted.

We only register your personal information to deliver and invoice your order.

Access to Registered Information:
The following employees have access to the registered information:

• Management
• Administration and Accounting

We do not store or transmit personal data in encrypted form. Your information will not be shared with third parties. No sensitive personal data is registered.

Your Rights:
As a registered user with KT-Strømpen, you have the right to object to the registration and to access the data we have recorded about you. To exercise these rights, please contact us at *EMAIL ADRESSE*

Ordering:

You can place orders with MUDA through the following channels:

• Online: Use the shopping cart function on our website.
• Email: Contact us at *EMAIL ADRESSE*

Contracts can be entered into in the following languages:

• Danish
• English

All prices on the website are inclusive of VAT and all applicable taxes and duties.

Errors and Availability:
We reserve the right to correct any pricing or availability errors. If there is a discrepancy, our automatically generated order confirmation is not binding. We will contact you to adjust your order as needed.

If you would like a copy of the contract sent as a PDF, please email us at *EMAIL ADRESSE*

Payment:

We accept the following payment methods:

• Dankort
• Visa
• MobilePay
• Mastercard
• Maestro
• JCB and UnionPay

Payments made with credit cards are encrypted (SSL), ensuring secure transactions. MUDA does not store or access your payment data.

Funds are only withdrawn once your items are shipped. We cannot withdraw a larger amount than the one you approved during checkout.

Delivery:

All items are shipped via GLS and are typically dispatched within one business day of receiving your order.

If an item is out of stock, we will notify you with an estimated delivery date. If you are dissatisfied with the delivery time, please contact us promptly.

Delivery times are usually 1-2 business days (Monday-Friday).

Right of Withdrawal:

For remote purchases, consumers have a 14-day right of withdrawal under the Danish Consumer Contracts Act. This only applies to consumer purchases.

If you wish to return an item, it must be in the same condition and quantity as when you received it. Items must be returned within 30 days of receipt.

To exercise your right of withdrawal, you can:

• Return the item to us.
• Refuse to accept the item upon delivery.

Return shipping costs are borne by the customer. Items returned by cash on delivery will not be accepted.

Complaints:

Consumer purchases are covered by a 24-month warranty under the Danish Sale of Goods Act (12 months for business purchases). Complaints must be made within a reasonable timeframe upon discovering the issue.

Send complaints to:
KT-Strømpen
Baldersbuen 53

2640 Hedehusene
Denmark

Include a detailed description of the issue and a copy of your invoice.

Marketing:

You may opt-in to receive our newsletter containing product updates, special offers, and company news.

How to Shop with Us:

1. Browse and add items to your cart.
2. Proceed to checkout.
3. Log in or create an account.
4. Select your payment method.
5. Review and confirm your order.

By placing an order, you accept our terms and conditions and acknowledge potential discrepancies in product descriptions or images.

Contact us:

If you have any questions or concerns regarding our Terms and Condition or Privacy policy, please contact us at  *EMAIL ADRESSE*.